Running a bar is no easy task. With a constant flow of patrons, keeping track of tabs, ensuring timely payments, and minimizing losses can be challenging. Enter Toast Pre-Auth, a powerful feature designed to streamline operations and enhance customer experience. In this post, we’ll explore what Toast Pre-Auth is, how it works, and the benefits it can bring to your establishment.
What is Toast Pre-Auth?
Toast Pre-Auth is a feature that allows bars and restaurants to authorize a customer’s credit card at the beginning of their visit. This means the card is verified and temporarily charged a small amount (usually $1.00) to ensure it’s valid. This small charge is then voided, and the actual payment is processed at the end of the customer’s visit.
How Does Toast Pre-Auth Work?
- Opening a Tab: When a customer orders their first drink, the bartender swipes their credit card. The system pre-authorizes the card, confirming its validity.
- Securing Funds: A small amount is temporarily held on the card to guarantee that funds are available.
- Tracking Orders: As the customer orders more drinks, each item is added to their tab within the Toast POS system.
- Closing the Tab: When the customer is ready to leave, the bartender closes the tab, and the total amount is charged to the pre-authorized card.
Benefits of Using Toast Pre-Auth
1. Improved Efficiency
Pre-Auth simplifies the payment process, reducing the time bartenders spend handling transactions. This allows them to focus more on serving customers and less on administrative tasks. Faster service can lead to higher customer satisfaction and increased sales.
2. Reduced Risk of Walk-Outs
By pre-authorizing a card, bars can significantly reduce the risk of customers leaving without paying. This ensures that even if a customer forgets to close their tab, the bar can still charge the card for the consumed items.
3. Enhanced Customer Experience
With Toast Pre-Auth, customers can enjoy their visit without the interruption of settling the bill after each round. They can simply hand over their card at the beginning and leave when they’re ready, knowing their tab is already taken care of.
4. Accurate Tracking and Reporting
Toast POS provides detailed reports on all transactions, including pre-authorized tabs. This helps bar managers track sales, monitor trends, and make informed decisions about inventory and staffing.
Training Your Staff on Toast Pre-Auth
To maximize the benefits of Toast Pre-Auth, it’s crucial to train your staff effectively. Here’s a simple training plan:
- Introduction to Pre-Auth: Explain the concept and benefits of pre-authorizing credit cards.
- Step-by-Step Demonstration: Show how to open, manage, and close tabs using the Toast POS system.
- Role-Playing Scenarios: Conduct practice sessions where staff can handle pre-auth transactions in a controlled environment.
- Addressing Common Issues: Discuss potential challenges, such as dealing with declined cards or split bills, and provide solutions.
- Ongoing Support: Encourage staff to ask questions and provide continuous support to ensure they’re comfortable with the system.
Conclusion
Implementing Toast Pre-Auth can revolutionize the way your bar operates, making it more efficient, secure, and customer-friendly. By training your staff to use this feature effectively, you can enhance the overall experience for both your team and your patrons. Ready to take your bar to the next level with Toast Pre-Auth? Contact us today to learn more and get started!
