Reduce Waste and Enhance Customer Experience with Toast’s New Packaging Preferences Feature

Toast's new Packaging Preferences feature allows customers to specify packaging items for digital orders, reducing waste and ensuring compliance with local regulations. Enhance customer experience and operate sustainably with this simple yet powerful tool.

In today’s world, reducing waste is more important than ever. That’s why we’re excited to announce the general availability of Toast’s new Packaging Preferences feature, designed to make your to-go operations more efficient and eco-friendly.

What is the Packaging Preferences Feature?

The Packaging Preferences feature allows your customers to specify which packaging items they need when placing digital orders. This means that guests can now decide whether they need utensils, napkins, or other packaging items, leading to significant reductions in waste.

Setting Up Packaging Preferences

Setting up this feature is simple. The Packaging Preferences configuration page enables you to tailor the options available to your guests. This not only helps in cutting down unnecessary packaging but also ensures compliance with local regulations regarding packaging and waste management.

By default, the configuration will exclude utensils in jurisdictions where it’s required. This automatic setting is particularly beneficial for businesses operating in areas with stringent waste reduction policies.

Seamless Integration with Toast

If you are using Toast Online Ordering or Toast Takeout, these changes will be automatically applied during a guest’s checkout. This ensures a smooth and consistent experience for your customers, reducing the need for manual adjustments and helping your business stay compliant with local laws.

Third-Party Ordering Modules

For those using non-Toast ordering modules, it’s important to note that these changes will not be automatically applied. You will need to coordinate with your third-party vendor to configure these preferences accordingly.

Benefits of Packaging Preferences

  • Environmental Impact: By reducing unnecessary packaging, your business contributes to a greener planet.
  • Cost Savings: Less packaging means lower costs, allowing you to allocate resources more efficiently.
  • Customer Satisfaction: Offering packaging options enhances the customer experience by providing them with more control over their orders.
  • Regulatory Compliance: Automatically comply with local regulations regarding packaging waste, reducing potential legal issues.


Toast’s Packaging Preferences feature is a simple yet powerful tool that can help your business operate more sustainably while enhancing the customer experience. By enabling your guests to select the packaging items they need, you not only reduce waste but also promote a more eco-friendly and cost-effective operation.

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