A Game-Changer for Restaurants Using Uber Eats and DoorDash
If your restaurant relies on Uber Eats or DoorDash for third-party delivery orders, you’ve likely experienced the frustration of unnotified cancellations. Before, when a guest canceled an order through these platforms, Toast POS had no way of detecting the change, leading to wasted food, inaccurate reporting, and operational headaches. But now, there’s a fix—one that eliminates the guesswork and keeps your kitchen running smoothly.
What’s Changing?
With the latest update, when a customer cancels an order through Uber Eats or DoorDash, that cancellation is now sent directly to Toast POS. This means:
- No more preparing food for orders that no longer exist.
- Real-time updates on your POS to reflect canceled orders.
- More accurate reporting in Toast Web.
And the best part? You don’t have to do a thing. This update is automatic, requiring zero action on your end.
Why This Matters for Your Restaurant
1. Reducing Food Waste & Saving Money
Previously, you might have prepped a meal, bagged it, and set it aside—only to realize too late that the order had been canceled. Now, Toast updates instantly, so your team knows before food gets made. That means less wasted food and lower costs.
2. Smoother Operations & Less Confusion
When a cancellation goes unnoticed, it causes chaos in the kitchen. Staff may spend time searching for missing delivery drivers or re-checking tickets. With real-time cancellation updates, your team stays focused on fulfilling active orders without unnecessary distractions.
3. More Accurate Reports = Better Business Decisions
Your restaurant’s data is only as good as its accuracy. If canceled orders aren’t reflected in Toast Web reporting, you may end up with misleading sales numbers. With this new integration, your reports will better reflect actual sales, giving you a clearer picture of your business performance.
What Do You Need to Do?
Nothing! Uber Eats and DoorDash will automatically push canceled order updates to your Toast POS. Just keep doing what you do best—serving great food and delivering great experiences.
Maximize the Benefits of Toast POS
This update is just one of many ways Toast POS streamlines restaurant management. If you’re still manually juggling third-party orders, it might be time to consider Toast’s built-in integrations. Need help optimizing your POS setup? We’re here to assist!
👉 Contact us today to learn how Toast POS can make your restaurant more efficient.
