In today’s digital age, online ordering is no longer a luxury—it’s a necessity for businesses looking to stay competitive. Whether you run a restaurant, retail shop, or small business, integrating online ordering with NCR Silver POS allows you to reach more customers, streamline operations, and boost revenue.
This guide will walk you through the process of integrating online ordering with NCR Silver POS and highlight its benefits for your business.
Why Add Online Ordering to NCR Silver POS?
NCR Silver POS is a cloud-based solution designed to simplify sales, inventory, and customer management. By integrating online ordering, you can:
- Increase Sales: Capture orders from customers who prefer convenience.
- Streamline Operations: Orders flow directly into your POS, reducing errors and saving time.
- Enhance Customer Experience: Offer a seamless ordering process, whether customers are in-store or online.
- Access Real-Time Data: Track online and in-store sales in one system.
Step-by-Step Guide to Setting Up Online Ordering with NCR Silver POS
1. Confirm Compatibility
Start by ensuring your version of NCR Silver POS supports online ordering. While NCR Silver Pro for Restaurants has built-in online ordering capabilities, other versions may require third-party integrations. Contact your NCR Silver representative for guidance.
2. Choose an Online Ordering Platform
If NCR Silver’s built-in features don’t meet your needs, consider third-party platforms such as:
- Toast Online Ordering (for restaurants)
- ChowNow
- Grubhub
- Shopify (for retail businesses)
Ensure the platform you select integrates seamlessly with NCR Silver POS.
3. Activate Online Ordering
If using NCR Silver’s built-in online ordering:
- Log in to your NCR Silver back-office dashboard.
- Navigate to the online ordering settings and enable the feature.
- Customize your settings, including menu availability, order preparation times, and payment methods.
For third-party platforms:
- Follow the platform’s integration instructions.
- Use APIs or middleware to link the ordering system with NCR Silver POS.
4. Sync Your Inventory and Menu
- Upload your product catalog or restaurant menu to the online ordering system.
- Set modifiers for menu items, such as toppings, portion sizes, or customization options.
- Ensure your online menu syncs in real-time with your in-store inventory to avoid overselling.
5. Set Up Payment Processing
- Link your existing NCR payment processing system (e.g., NCR Secure Pay) to handle online transactions securely.
- Enable support for credit cards, mobile wallets, and gift cards.
6. Test the System
Before launching, conduct extensive testing to ensure:
- Orders placed online appear correctly in the NCR Silver POS system.
- Inventory updates automatically reflect online purchases.
- Payments are processed securely and correctly.
7. Train Your Staff
Educate your team on how to:
- Monitor and manage online orders.
- Troubleshoot common issues, such as payment failures or missing order details.
- Prepare and fulfill online orders efficiently.
8. Launch and Promote Your Online Ordering System
- Update your website with a prominent “Order Online” button linked to your ordering platform.
- Use social media, email newsletters, and in-store signage to announce the new feature.
- Offer introductory discounts or promotions to encourage customers to try your online ordering system.
Benefits of Online Ordering Integration with NCR Silver POS
- Streamlined Workflow: Orders are processed automatically, reducing manual entry and errors.
- Improved Customer Convenience: Customers can place orders anytime, anywhere.
- Unified Reporting: Track sales performance across all channels—online and offline—in one system.
- Enhanced Marketing Opportunities: Use customer data from online orders to create targeted promotions.
Comparing NCR Silver POS to Other Systems
When it comes to online ordering, NCR Silver POS holds its own against competitors like Toast POS and Square POS:
- NCR Silver: Offers flexibility for both restaurants and retail businesses, with strong reporting and inventory management features.
- Toast POS: Tailored specifically for restaurants, but less versatile for retail.
- Square POS: Excellent for small businesses but may lack the advanced features larger operations require.
NCR Silver strikes a balance by catering to both industries with scalable solutions and robust integrations.
Conclusion
Integrating online ordering with NCR Silver POS can transform your business, providing convenience for your customers and efficiency for your operations. By following this guide, you’ll be ready to launch a seamless online ordering experience that delights customers and drives sales.
Need help getting started? Call Phoenix Geeks at 833-PHX-Geek today! Our team specializes in NCR Silver POS and online ordering integrations tailored to your business.
