Step-by-Step Guide to Setting Up Online Ordering with Aloha POS
1. Ensure Your Aloha POS Is Online-Ordering Ready
Before diving in, confirm that your current version of Aloha POS supports online ordering. If your system is outdated, you may need an upgrade or additional software modules. Contact NCR support or your authorized Aloha reseller for assistance.
2. Select an Online Ordering Platform
Aloha POS integrates seamlessly with several online ordering platforms, including:
- NCR’s Own Solutions like NCR Engage Mobile or Orderman.
- Third-Party Platforms such as DoorDash, Grubhub, and ChowNow.
Evaluate the platform that best fits your business needs, keeping in mind compatibility, fees, and customer experience.
3. Activate Online Ordering Features
Work with your NCR representative to activate the online ordering module. This typically involves:
- Configuring licensing for the online ordering software.
- Setting up an integration that links your POS to your online ordering provider.
4. Sync Your Menu
Sync your restaurant’s menu with the online ordering platform. With Aloha POS, you can:
- Upload menu items, descriptions, prices, and modifiers.
- Customize your online menu to match your in-house offerings.
- Set availability for specific items (e.g., lunch specials or seasonal dishes).
5. Configure Payment Options
Set up secure online payment processing through NCR’s payment gateway or a third-party provider. Ensure you accept all major payment methods, including credit/debit cards, digital wallets, and even pre-paid gift cards.
6. Set Delivery and Pickup Preferences
- Define delivery zones and charges if offering delivery.
- Configure estimated preparation times and order pickup instructions to avoid customer confusion.
7. Test the System
Before launching, thoroughly test the system:
- Place test orders to verify that they flow smoothly from the online interface to the POS and kitchen display system.
- Ensure payment processing, menu syncing, and receipt printing work flawlessly.
8. Train Your Staff
Make sure your team knows how to:
- Monitor incoming online orders.
- Manage preparation timelines to meet customer expectations.
- Troubleshoot basic issues with the online ordering system.
9. Launch and Promote Your Online Ordering
Once everything is set up, announce the launch with a promotional campaign:
- Use social media to inform your followers.
- Add an “Order Now” button to your website and Google Business profile.
- Run a special promotion for your first 100 online customers.
Benefits of Online Ordering with Aloha POS
- Increased Revenue Potential: Capture more orders during peak hours and slow periods alike.
- Better Operational Efficiency: Orders sync directly to the kitchen, reducing errors and saving time.
- Enhanced Customer Loyalty: Offer promotions, rewards, and personalized deals.
- Insights and Analytics: Use Aloha’s reporting features to track sales and online order performance.
Aloha POS Online Ordering vs. Competitors
Compared to competitors like Toast POS and Square POS, Aloha POS stands out with:
- Superior scalability for multi-location restaurants.
- Robust integrations with third-party delivery apps.
- Advanced reporting and analytics features.
For example, while Toast POS offers impressive features for smaller operations, Aloha POS shines in enterprise-level deployments, making it a top choice for franchises and high-volume businesses.
Final Thoughts
Setting up online ordering with Aloha POS is a game-changer for restaurants looking to meet customer demand and maximize revenue. By following this step-by-step guide, you can streamline your restaurant’s digital transformation with confidence.
If you’re ready to set up online ordering with Aloha POS, call Phoenix Geeks today at 833-PHX-Geek for expert assistance. Our team specializes in integrating Aloha POS systems with online ordering solutions tailored to your restaurant’s unique needs.
